Flags

General

Flags are a good way to give a more in-depth look at loan conditions.  There are several flag colors and you can set a specific flag to appear on accounts based on a certain condition.  For example, you could set the system to show a green flag on all accounts that are in ‘Open’ status, have had human activity within the last 15 days, and are less than $400.00 past due.  The conditions or rules that determine if a flag should appear on an account are created as computation rules inside LoanPro.

How To Create a Flag

To create a new flag, navigate to Settings > Loan > Alerts > Flag System inside your company account.

To create a new flag, click  Add.

Enter a name for the flag in the Name field.  Select the color of the flag in the adjacent drop-down.  Enter a description of the flag in the Description field.  These items will appear in a popover that can be accessed from the account header inside of each customer’s account.  Just click the flags () to view the popover.

Header Flags

Now enter the formula for the rule that will determine if a customer account qualifies for a flag.  You can use variables in the rule to make the rule specific to each customer account.  Once you have entered the information for the flag, click  Save to save the flag.

Using Flags

Flags are usually used as a reminder of certain conditions in customer accounts.  Your company may make a practice of reviewing relevant flags on loans when you speak with customers.  You also have the option in the Loan Manager and in most reports to include a column that will show the flags associated with each loan.  To view the options, click  at the top of the report results.

Column Select

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2 Comments

  1. Valerie Delorme

    not specific enough help given to the formula section

    1. Andy Morrise

      Thanks for the comment. The link to the rules article gives more information on how to create your formula.

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